Regulations

1. GENERAL PROVISIONS

1.1. The Online Store available at www.TestedOnFoxes.com (hereinafter referred to as the Store) is run by a natural person "Mateusz Pietrzyk" (hereinafter referred to as the Seller), residing at Polska, Kunów 27-415, Kaznodziejska 30. You can contact him in writing at address indicated in the preceding sentence or by e-mail to: contact@testedonfoxes.com
1.2. These Regulations are addressed to both consumers and entrepreneurs using the Store, unless a specific provision of the Regulations provides otherwise.
1.3. The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, for the period and based on the grounds and principles indicated in the privacy policy published on the Store's website. The privacy policy primarily contains the rules regarding the processing of personal data by the Administrator in the Store, including the legal basis, purposes and period of processing of this data and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Store. Using the Store, including making purchases and providing the Customer's personal data, is voluntary. The exception is the conclusion of a sales contract, which requires providing the Customer's personal data.
1.4. All products that can be ordered in the Store are made to the Customer's individual order, in accordance with his/her preferences expressed by selecting appropriate options and selecting product features on the product page and when placing the order or by sending the requested product specifications in another form, and serve to meet his or her individual needs.

2. TERMS AND CONDITIONS OF CONCLUDING A SALES AGREEMENT

2.1. The conclusion of the sales contract between the Customer and the Seller takes place after the Customer places an order in the Online Store or via another form of contact.
2.2. The product price shown on the Online Store website is given in Polish zlotys, euros or dollars and includes taxes. The Customer is informed about the total price including taxes of the Product that is the subject of the Order, delivery costs and other costs, and if the amount of these fees cannot be determined - about the obligation to pay them, on the Store's website when placing the Order, including when the Customer expresses willingness to be bound by a sales contract.
2.3. The conclusion of the sales contract is as follows:
2.3.1. The conclusion of the sales contract between the Customer and the Seller takes place after the Customer places an order in the Store or via another form of contact with the Seller.
2.3.2. After placing the order, the Seller confirms its receipt and simultaneously accepts the order for processing or informs the Customer about the rejection of the order. Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending the Customer an e-mail to the Customer's e-mail address provided when placing the Order, which contains the Seller's declaration of receipt of the Order and its acceptance for execution or rejection. When the Customer receives the above e-mail, a sales contract is concluded between the Customer and the Seller.
2.3.3. The content of the concluded sales contract is made available and recorded by making these Regulations public, sending the Customer an e-mail confirming the order, and archiving in the Store's database.

3. PAYMENT METHODS AND TERMS

3.1. The Seller provides the Customer with the following payment methods under the sales contract:
3.1.2. Electronic payments and card payments via the Przelewy24.pl website - detailed information about the payment methods provided by the Przelewy24.pl website is available on the website https://www.przelewy24.pl/.
3.1.3. Electronic payments via PayPal.
3.1.4. Electronic payments via Blik.
3.2. Date of payment:
3.2.1. After concluding the sales contract, the Customer is obliged to make the payment within 7 calendar days from the date of concluding the sales contract.
3.2.2. In special cases, at the Customer's request, the Seller may extend the payment deadline.
3.2.3. If the Customer fails to make payment within the specified period, the order may be rejected by the Seller.

4. CONDITIONS OF ORDER COMPLETION AND DELIVERY

4.1. The order can only be processed after the Customer has paid the full amount specified in the sales contract and the payment has been recorded by the Seller.
4.2. The Seller provides the Customer with a choice of the following product delivery methods:
4.2.1. Shipping to a parcel locker.
4.2.2. Courier delivery.
4.2.3. Shipment via post office.
4.3. Depending on the Customer's geographical location or selected delivery location, some delivery methods may be unavailable for reasons beyond the Seller's control..
4.4. Approximate product delivery times are listed on the product preview page. If you are ordering multiple products with different expected delivery times, use the longest one as the estimated delivery time.
4.5. The approximate delivery time should be counted from the day the Customer pays the full amount specified in the sales contract and the payment is recorded by the Seller.

5. HANDLING COMPLAINTS

5.1. Pursuant to the Polish Consumer Rights Act, if the sold product has a physical defect that prevents its proper use, the Seller is obliged to deliver the product to the Customer without such a defect.
5.2. If the product is inconsistent with the sales contract (e.g. the product was delivered in a different color or another product was delivered instead of the one ordered by the Customer), the Seller should provide the Customer with a product consistent with this contract.
5.3. A complaint may be submitted electronically to the address contact@testedonfoxes.pl or in writing to the Seller's address.
5.4. The complaint should include evidence related to the subject of the complaint (e.g. a photo of the product) and a description of the circumstances relating to the subject of the complaint (e.g. a verbal description of the defect).
5.5. The Seller should respond to the complaint no later than 14 calendar days from its receipt.
5.6. Exclusions from complaints:
5.6.1. Products made to the Customer's individual order are not subject to complaints if they do not contain defects and are consistent with the options selected by the Customer when placing the order. This does not exclude the possibility of submitting an inquiry to the Seller about the possibility of returning the goods, but the Seller is not obliged to accept it.
5.6.2. Products in accordance with the sales contract, damaged due to incorrect use by the Customer, are not subject to complaints.

6. RIGHT TO WITHDRAW FROM THE SALES AGREEMENT

6.1. A consumer who has concluded a distance contract may withdraw from it without giving a reason within 14 calendar days, with the exception of the contracts referred to in point 6.5 of the Regulations and without incurring any costs, except for the costs specified in point 6.4 of the Regulations.
6.2. A declaration of withdrawal from the contract may be submitted electronically or in writing to the Seller's address (in order to meet the withdrawal deadline, it is recommended to send the declaration electronically or by priority mail).
6.3. The time to withdraw from the contract is counted from the day the Customer confirms his willingness to conclude a sales contract by placing an order.
6.4. Possible costs that the Customer may incur in connection with withdrawal from the contract:
6.4.1. Transport costs if the Seller has agreed to return the product in accordance with the sales contract.
6.4.2. Costs related to payment processing, in particular if the payment was made in a currency other than PLN.
6.5. The Customer is not entitled to withdraw from a distance contract:
6.5.1. In relation to a contract in which the subject of the service is a non-prefabricated product manufactured according to the Customer's specifications or serving to meet his individual needs.
6.5.2. In relation to a contract in which the subject of the service is a product delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery.
6.5.3. In relation to a contract concluded by public auction.

7. ILLEGAL CONTENT AND CONTENT AND ACTIVITIES IN COMPLIANCE WITH THE REGULATIONS

7.1. To the e-mail address contact@testedonfoxes.com, any person or entity may report to the Seller the presence of specific information that a given person or entity considers to be illegal, inconsistent with the law or these Regulations.
7.2. All content entered in the Store and sent to the contact address contact@testedonfoxes.com must be consistent with the facts and law.
7.3. The Customer and any person accessing the Store's internet address www.testedonfoxes.com is obliged to use it in a way that does not pose a threat to the security of the IT system of the Seller, the Store, Customers and third parties.

8. ACCESS TO PRODUCT OPINIONS

8.1. The Seller does not provide access to opinions issued by Customers about products sold in the store.

9. FINAL PROVISIONS

9.1. Agreements concluded with the Seller and through the Store are concluded in Polish or English.
9.2. The Service Provider reserves the right to make changes to these Regulations for important reasons, e.g. changes in legal provisions, payment methods and deadlines, legal regulations, and services provided.
9.2.3. Any changes to the Regulations will not affect sales contracts already concluded or in progress or already completed.
9.2.4. In matters not regulated in these Regulations, generally applicable provisions of Polish law, in particular the Civil Code, and the Consumer Rights Act shall apply.